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Tech Onboarding Call Quiz

Instructions

1. All answer are in Multiple Choice Answers.

2. The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

1.Which of the following are platforms the Tech Team will set up for you? (Select all that apply)

Facebook Ads

SYNC

Booking Koala

Social Media pages

Slack

G Suite

Website

2.Does the RCA Tech Team create custom logos?

Yes

None

3.Which step of the onboarding process can take the longest?

Purchasing a phone number

Creating a logo

Applying for A2P verification

Updating your website

None

4.What is A2P 10DLC?

Coding for my CRM to work

My CRM ID number

A U.S mandate that enables me to communicate with customers giving them the option to unsubscribe from communication at any time.

None

5.How long can it take for my CRM phone number to be A2P Verified?

7 - 14 Business Days

3 - 5 Business Days

Up to 30 Business Days

None

6.Can I use my own website?

Yes

None

7.What is an SMS/Email Automation?

An informational directory on how to send text message and emails to customers.

Text messages / Emails that automatically are sent to customers to support my businesses lead nurturing.

SMS/Email automation is not relevant to this program.

None

8.What do I do while the Tech Team is completing my account set up?

Wait until they are finished to continue working on my business.

Immediately enter my accounts to see if my accounts were completed.

Complete my student checklist, complete the modules in Skool, and reach out to my Student Success Manager if I need support.

None

9.How long will it take the Tech Team to complete my account set up?

A few hours

72 business hours

1 week

None

10.How can I receive technical support to make adjustments to my software? (Select all that apply)

Submit a Ticket to the Tech Team

Book a One-on-One call with my Coach

Book a Tech Support Call

Time's up

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Welcome Call Quiz

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

1.What are the 3 Stages of Onboarding to prepare me to launch?

Welcome Call, Tech Call, Marketing Consultation

Tech Call, 1:1 Coaching Call, Launch Call

Welcome Call, Tech Call, Marketing Training

None

2.How do you book my Tech Onboarding Call?

I will ask my coach to book it.

I will book it through the link at the end of my tech form submission.

The Tech Team will book it for me.

None

3.How many days should it take to be onboarded?

7 days

14 days

10 days

None

4.How can I receive Support in Skool? (Select all that apply)

Reach out to my Student Success Manager

Submit a ticket

Join the next Live Group Coaching Call

There are no support channels for students

5.When can I launch my business?

Whenever you want

Once I have completed the student checklist and the marketing training

After I finish the modules

None

6.What is the name of my CRM software?

Slack

SYNC

Zapier

Stripe

None

7.What is the name of my Booking Software?

SYNC

Quick Books

Booking Koala

Skool

None

8.When will I receive One-on-One Coaching?

Anytime I need support.

There is only Group Coaching.

After I launch I will book with my coach.

None

Time's up

Marketing Quiz

Instructions

1. All answer are in Multiple Choice Answers.

2. The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

1.Which of the following are NOT expectations to have when running Meta ads for your business? (Select all that apply)

The average close rate is 15%

Some leads might not be in my serviceable area

Some leads might be difficult to reach

They will all answer the phone

None

2.Why do we launch Facebook Ads before Google LSA?

Facebook leads are much easier to close.

It’s much easier to receive reviews through Facebook.

Facebook will allow your business to generate cheaper leads and support the growth of your business before trying more expensive leads.

None

3.What is the ideal timeframe for contacting leads?

Within 30 minutes

ASAP

Anytime as long as it’s the same day.

None

4.What market research should you do?

Call 3 companies and pretend to be a customer to evaluate their business

Hire marketing research agency

None, other company pricing doesn’t matter.

None

5.When should you deploy local out of home ads like fliers & door hangers?

Between Day 1 and Day 10

During the first two weeks

Between Day 10 - Day 45, but can start sooner if ready.

None

6.What offer is being run through the Facebook Ads?

Free Deep Clean Upgrade

A complimentary deep clean upgrade

Get a free deep clean upgrade with your service

None

7.What do you do when you are ready to replenish your ad spend?

Reach out to the Sales Department

Message my coach in Skool with my ad spend request.

Submit a Support Ticket to the Marketing Department with my payment confirmation.

None

8.What will likely be your core advertising channel after 120 days of marketing?

Facebook & Google equally

Google LSA mainly

Facebook mainly

None

9.How will our Marketing Department verify that your advertising expenditure has been processed?

I will message them and tell them.

They will see it in my campaign budget.

I will send them a screenshot of my payment.

None

10.How can I monitor my marketing metrics monthly?

Ask the Marketing Department for the data and review the Marketing Packet on how to calculate the metrics.

Ask my coach to do it for me on the next coaching call.

Ask the Marketing Department to send me a monthly report.

None

11.What does CPL stand for?

Client Portal Login

Customer Paid Late

Cost Per Lead

None

12.Who is responsible for letting the RCA Marketing Team know if Facebook leads are not coming into your SYNC account while actively spending on ads?

My Coach is responsible.

I am responsible and will submit a Support Ticket to the Marketing Team if that occurs.

My Client Success Manager.

None

13.You've just launched your ads and aren't receiving many leads each day, you should

Submit a Support Ticket to the Marketing team and request changing your zip codes and changing your daily ad spend budget right away.

Quit running FB ads, request a refund, and look for other forms of marketing.

Let the ads run until your 2 Week Check in Call and discuss with the RCA Team on possible adjustments to your campaign.

None

14.When should you hire a VA?

Right away so they can manage my leads and make sales calls for me.

Not until I am generating at least $10,000/mo and or comfortable with every stage of the business

If I hire them now, they should only be managing my leads and bookings.

None

Time's up

Quiz Chapter 8

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

Why is customer retention considered more profitable than customer acquisition?

Retaining customers costs more than acquiring new ones

Retaining customers is cheaper and maximizes the value of your existing customer base

Acquiring new customers leads to higher revenue

Retention has no impact on profitability

None

What is one of the key benefits of building customer loyalty?

Loyal customers only provide feedback, but do not return

Loyal customers are less likely to refer your business to others

Loyal customers are more likely to refer your business, provide feedback, and spend more over time

Loyalty does not affect customer spending

None

How does customer retention contribute to predictable revenue streams?

Retained customers have no impact on revenue stability

High retention rates make it difficult to forecast income

A loyal customer base allows for more accurate revenue forecasting and business stability

Retention makes your business more vulnerable to market fluctuations

None

In what way does customer retention provide a competitive advantage?

It reduces the need for customer service

It sets you apart from competitors by building strong, lasting customer relationships

It makes customers more likely to switch to competitors

It decreases your market share

None

How does customer retention impact Customer Lifetime Value (CLV)?

Retention decreases CLV over time

High retention increases CLV, boosting overall profitability

CLV remains the same regardless of retention efforts

CLV is unaffected by customer retention rates

None

What is the financial impact of increasing your customer retention rate from 15% to 30% in the provided example?

Revenue remains the same

Revenue decreases due to higher retention costs

Revenue increases from 174,000 to nearly 500,000

Revenue doubles but does not reach $500,000

None

Why is retention described as the “lifeblood” of a business?

It is the most challenging aspect of running a business

Retention is cost-effective, builds loyalty, and creates predictable revenue

It has no real impact on long-term business success

Retention is only important for large businesses

None

What is a key takeaway from the lesson on customer retention?

Focus on acquiring as many new customers as possible

Prioritizing customer retention can significantly increase revenue and long-term business success

Retention efforts should be minimized to save costs

Customer retention has minimal impact on overall business growth

None

Time's up

Quiz Chapter 6

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

What is a key advantage of starting with Facebook Ads for your cleaning business?

It’s the most expensive option

It allows you to reach consumers before they actively search for a service

It requires a large upfront investment

It guarantees immediate high-intent leads

None

When is it recommended to integrate Google Local Services Ads (LSA) into your marketing strategy?

At the very start of your business

Only when Facebook Ads are not performing

After your business has a steady flow of clients and operations are fine-tuned

When you want to decrease your marketing budget

None

What is a cost-effective out-of-home (OOH) marketing strategy mentioned in the lesson?

Running television ads

Using door hangers and flyers

Sponsoring local events

Renting billboard space

None

Why should you aim to gather at least 7 reviews before launching Google LSA?

To avoid being flagged by Google

Because Google requires exactly 7 reviews

To ensure your business stands out from the competition

Because reviews have no impact on Google LSA

None

What is a recommended practice for encouraging reviews from customers?

Asking customers to write reviews after every service

Offering a discount on their next service for leaving a review

Requesting reviews through direct mail

Waiting until customers leave reviews on their own

None

Time's up

Quiz Chapter 7

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

What is the primary purpose of double dialing when reaching out to a potential lead?

To increase the chances of connecting with the lead by showing urgency

To leave multiple voicemail messages

To confuse the lead into answering

To demonstrate persistence without results

None

When should you initiate an automated communication sequence with a new lead?

Immediately after the lead expresses interest in your services

Only after a lead has been unresponsive for several days

After the first face-to-face meeting

Only after they’ve requested a quote

None

What is one key advantage of using an automated communication sequence in lead nurturing?

It eliminates the need for personal follow-ups

It allows consistent follow-up without missing any leads

It reduces the need for a sales team

It replaces the need for customer service

None

How should you handle a lead who has shown interest but hasn’t responded to your initial communication?

Stop following up to avoid being too pushy

Double dial to show persistence and urgency

Wait for them to respond on their own time

Send only one follow-up email and then move on

None

What should be your next step if a lead doesn’t respond after several follow-ups?

Stop all communication

Continue to send the same message repeatedly

Try different methods of contact, such as calling, texting, or emailing at different times

Mark the lead as lost and move on immediately

None

Time's up

Quiz Chapter 5

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

What is the primary benefit of using Google Suite for your business?

It’s the most popular email service

It helps manage passwords, documents, domains, and email in one secure place

It offers social media management tools

It provides advanced graphic design capabilities

None

Why is Stripe recommended for payment processing?

It’s free to use

It offers loans for businesses

It’s a reliable and user-friendly solution for handling client payments

It integrates with all social media platforms

None

Which CRM is recommended for managing business communications, client information, and operations?

Salesforce

SYNC CRM - Book A Call With Our Team To Learn How To Get Setup

HubSpot

Mailchimp

None

For businesses that don’t want a full CRM, which tool is suggested for booking, scheduling, and basic website management?

Asana

Trello

Booking Koala

Monday.com

None

What is the role of QuickBooks in managing your business?

Social media scheduling

Graphic design

Bookkeeping and accounting

Email marketing

None

Time's up

Quiz Chapter 4

Instructions

1. All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

Which platform is recommended for finding 1099 cleaners through local community and job-focused groups?

Twitter

Facebook Groups

None

What is the suggested starting point for hiring cleaners?

Hire as many cleaners as possible immediately

Focus on hiring 2-3 reliable cleaners

Only hire cleaners through referrals

Skip hiring and do all the work yourself

None

Which method is recommended for assessing the quality of a potential cleaner’s work?

Conducting a phone interview

Asking for their resume

Performing a test clean at your home or a friend’s home

Reviewing their social media profiles

None

What key quality is being assessed with the question: “What would you ask if you were assigned to clean a 2-bedroom, 2-bathroom home within a 2-hour timeframe?”

Customer service skills

Cleaning technique

Approach to planning and prioritization

Technical expertise

None

What communication tool is recommended for staying connected with your providers?

Zoom

Slack

Google Hangouts

None

Time's up

Quiz Chapter 3

This quiz is for logged in users only.

Username or Email Address

Password

Remember Me

Time's up

Quiz Chapter 2

Instructions

1.All answer are in Multiple Choice Answers.

2.The minimum requirement to complete quiz is 50% Score. Failure to do so will make you retake the quiz before moving to the next Chapter.

What should you have ready to maximize your course experience?

A calculator

A notebook or digital document

A list of questions

A phone

None

Why should you take the quizzes seriously?

They are graded by your peers

They count towards your final grade

They help reinforce what you’ve learned and test your understanding

They are optional

None

How should you approach the tasks in this course?

Try to complete all tasks at once

Focus on one task at a time using the Quick Start Guide

Skip the difficult tasks

Work on tasks randomly

None

What does the script suggest about the importance of hiring in your business?

Hiring is optional

Hiring the right people is like forming study groups in school

You should avoid hiring to keep costs low

Focus on hiring as many people as possible

None

What additional support do Diamond+ members receive?

Access to unlimited online resources

Access to coaches three times a week and the team to build systems

A 10% discount on future courses

Priority in customer service responses

None

Time's up

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